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Móstoles City Council Strategic Plan Presentation Media Presentation and dissemination

Móstoles City Council presents a plan to modernize the functioning of the administration and the quality of services

• Its purpose is to facilitate the relationship Móstoles citizens to its City Council, increasing their level of satisfaction with public services and improve their quality of life and social welfare
• Over 35 projects for modernization and quality is to transform the organization and municipal management, directing towards continuous improvement quality of services provided to citizens Móstoles.
• is also a dynamic document that is reviewed annually and updated in depth every four years.

20mayo'08 .- The Deputy Mayor of Public Services, Alderman Daniel Ortiz and Human Resources, Mercedes Grille presented this morning, Strategic Plan Administration Modernization and Quality of Public Services of the City of Móstoles. The main objective is to facilitate the relationship between citizens and their City, increasing their level of satisfaction with public services and improve their quality of life and social welfare.

Strategic Plan Presentation Services

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According to Daniel Ortiz, "the Plan marks the outlines of what we think should be the endeavor of the government team in the coming years in terms of modernization and quality of public services. To achieve these objectives our City should become an organization according to the present day, modern, open to change, accessible, responsive and proactive, an organization that involves and motivates the people who integrate and maintain an attitude ongoing review of its actions to improve . "

For Mercedes Grill, "this initiative we want to satisfy the needs and expectations of the citizens of Móstoles through the provision of public services quality, social participation and efficient management of resources. "

The Plan sets out five strategic objectives which are specified in improving care and information to citizens, improving administrative and work processes, implementing systems and quality techniques services, promoting projects related to e-government and, finally, enhance internal and external communication.

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Moreover, this is a dynamic document that is reviewed annually and updated in depth every four years, as both the institution and the society they serve are constantly changing, modifying the initial circumstances in which it was conceived.

The City Council has already launched several initiatives and actions designed to modernize the administration, such as opening times and registration information in the afternoons and Saturday mornings, the creation of Service Office helps, the creation and maintenance of a new corporate Web site, the approval of the Municipal Organic Regulation, which was a major milestone in advancing the process of modernizing the administration of the City of Móstoles.
Sound - Daniel Ortiz (Deputy Mayor Citizen Service and Speaker of the PP)