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installation project

Móstoles City Council adopt the approach of management by processes laprestación oriented public services.

Both ISO like ModeloEFQM of excellence in management believe that the path to public service andquality necessarily enterminos management process activities.

The Process management is based on the analysis of identify, manage, review and improvement activities ofall body or administrative unit through susprocesos operating and delivery services to ensure elmejor exercise of its powers and functions and better serve losciudadanos.

In the field of Public Administration by means of process the secuenciaordenada of activities, including procedures the procedimientosadministrativos. These activities are interrelated and are necesariaspara provide services to citizens as recipients obeneficiarios users thereof.

This project corresponds to that established in the Strategic Plan Administrative Modernization and Quality of services Móstoles City Council, called "Implementation of Process Management." This project seencuadrará the strategy Implementation of technical quality, linked alobjetivo 3 of the Strategic Plan, entitled "Quality Systems losServicios."

This document is intended to explain briefly the phases, tasks and subtasks of "overall project implementation of Process Management" Móstoles City Council.