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Process Management Memory Management Strategic Plan for the Modernization and Quality Review

The Local Government of the City of Móstoles, a proposal dela Modernization and Quality Management, adopted on 28 September, " Memory management, evaluation and Programming Strategic Plan project of modernization and quality ".

This document is structured in two parts. The first, called Project Management and Evaluation (2008-2009) , is dedicated ainformar the degree of implementation and development of projects planned for 2008-2009 yprogramados. The second part, Programaciónde projects (2010-2011) contains projects whose realizaciónestá scheduled for the period 2010-2011.

This report presents the progress of the implementation status and project development methods Strategic Plan for the Modernization and Quality scheduled parael 2008-2009.

Each project is described in records that indicate the state deejecución and degree of development of the project . Finally it mentions in Sucasas, the improvement actions for future implementation Strategic cadaproyecto or complete.

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Móstoles (I): evaluation of public services

One of the projects Strategic Plan Administrative Modernization and Quality of public services is called "Móstoles Comment. " This project includes two aspects

• rating of public services by citizens through surveys the public opinion in order to understand their perception and assessment of the operation of any service municipaly / or on matters of importance, or quality surveys to personasusuarias of municipal services.
• Citizen Participation and , through the creation of a system or method of permanent collection of the views, needs, demands and / or expectations of the citizens of Móstoles.

Pues bien, en el ámbito de la elaboración del Plan Estratégico de Móstoles , se ha realizado una Encuesta de Percepción Ciudadana , que ha servido para conocer la opinión de los ciudadanos de Móstoles sobre su ciudad y calidad de vida, así como también para valorar los servicios municipales. Según esta encuesta se concluye, entre otras cuestiones, que, al menos un 67% de los ciudadanos encuentran satisfactorias y adecuadas las actuaciones emprendidas y desarrolladas por la Administración municipal en el área municipal utilities.

For more information :

• municipal News
• Sound - Daniel Ortiz (Deputy Mayor and Government Spokesperson)

Documents:

• -Executive report findings
• Presentation
survey