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Course Administrative procedure and records management "training day on

The Personnel Department City Council has organized Móstoles four editions of the course "Administrative Procedures and Records Management", 24 hours, and delivered by the Secretary General, the head of the Legal Department, the holder of the Support and the Director of Modernisation and Quality.

training activity is directed to technical and administrative staff, is intended to update and expand knowledge, skills and attitudes of recipients to improve its capabilities regarding use of policy instruments and techniques for the management of administrative procedures . Previously, it had issued two other editions aimed at the service or department directors and heads of business units. In total, 450 people were trained in the six editions issued so far.

Among the policy instruments mentioned above, it has highlighted the Municipal Regulations Administrative Procedure Móstoles City Council, for its relevance to the development of the tasks of the recipients of the course.

Within the content of the training, we have included a module on administrative modernization projects, especially called "Management by processes and their relation to administrative procedures " whose objectives were:

• know and differentiate entreprocedimientos administrative and management processes and delivery disservice.
• Know and internalize the importance and necessity of implementing a process management Lamejor as a basis for continuous and quality of services
• know the objectives, structure and contents of Planestratégico of Modernization and quality as a tool for organizing and managing transformationof municipal