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Map of the City of Móstoles

front of the organic functional vision and traditional approaches to management of public administration, the city of Móstoles adopt a process view, that will be aimed at the effective delivery of public services.

Process management is based on the identification, analysis, review and improvement of all activities of the court or administrative unit, through its operating processes and provision of services. This is to ensure effective development of their skills and provide better service to citizens.

In the field of public administration means process the ordered sequence of activities, including procedures of administrative procedures.

The process management is one of the principles of quality management, understanding that a result is achieved more efficiently when activities and resources are managed as a process.

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Process Map of the City of Móstoles, is one of the first tasks for implementing and managing processes and gradually transform the organization and local government to continuous improvement and quality of services.

As a result of the identification of the processes involved in the overall activity of the City of Móstoles represent them in the process s map shown below:

• Strategic processes .- They provide references or guidelines for developing business processes. Set objectives, standards and guidelines of other processes. They are the management processes and cover the planning, decision making, planning and policy deployment. Examples of such processes in the city of Móstoles are the Strategic Plan for the Modernization and Quality, Human Resources Strategic Plan, Strategic Plan or the City of Móstoles (currently under development)

• or key operational processes .- composed the expertise of the Organization. A direct affect on service delivery and citizen satisfaction. Are the essential activities of the Areas of Government services and management units. In the city of Móstoles key processes are grouped by the existing Councillors.

• Processes .- support or assistance provided to all processes necessary resources to enable them to develop, such as human resource management, information systems and communications, budget, procurement, etc.