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Móstoles City Council Plan for Modernisation and Electronic Administration

The Modernization and Quality Directorate is entrusted with the coordination of work necessary to enable citizens electronic access to transactions and municipal services as established by the Committee on Electronic Government.

has recently been presented to the Committee a proposal "Addressing global the implementation of eGovernment from the technological, organizational and legal management or "

This proposal, in short, known part of the premise that the raison d'etre (or mission) of government is to provide services to citizens, and that processes are the form or manner of providing those services.

eGovernment Modernisation and

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Therefore, a first step is to identify services and procedures provided to its citizens the city of Móstoles. At this point answers the project called Developing the Citizen's Service Guide , which is in its final stage and is expected the identification and basic description of about 350 procedures / services . These services are provided through a certain process work to be define and redesign, so it will be necessary to adopt the approach Process management.

believe that the processes can be classified into two types according involving administrative decision (administrative transaction processes ) or do not produce any kind of resolution ( processes of service management ) . It is therefore necessary to implement the process management approach through the establishment of project teams, from initial diagnosis, redesigning new processes service delivery, addressing inter alia, criteria for simplification, effectiveness and efficiency. These processes are defined through a sheet process and become the basis for computerization of them through a specific software management processes that allow citizens to know the status of your records.

At the same time prepare the catalog administrative procedures to establish legal safeguards of administrative decisions and procedures descriptive Manual administrative incorporating the necessary steps or tasks to be implemented in order to produce agreements or decisions of administrative bodies.