One of the main priorities of Administrative Modernization Strategic Plan and Quality of Services (2008-2011) Móstoles City Council is to improve information and citizen services .
For the preparation of this project has required the participation and collaboration in all areas of government and administrative units of the City of Móstoles, developing a data collection form was completed and reviewed by the responsible management of the municipal administration.
Once the data collection phase, we designed the structure of the guide have been added services and content in online support to facilitate the updating of the data and the access citizens to this Guide.
structure and content
Guide services presents a Homepage , where you can discover the most outstanding paperwork, and a space for frequently asked questions. There is also a SEARCH to help find relevant information by entering keywords related to the service or procedure.
The Guide is divided into four sections: 1) The City of Móstoles, 2) Administrative organization; 3) Procedures and services, and 4) Other information
In paragraph MOSTOLES CITY , citizens find information about our city, its history, its monuments, as well as current and future projects. Periodically, we will provide more content, updating and incorporating relevant information.
In MUNICIPAL ORGANIZATION can find all the information related to the functions and powers of political and administrative structure of the City of Móstoles, autonomous bodies, municipal companies, foundations, etc.
The most important and useful section of the guide service is PROCEDURES AND SERVICES . Here those interested will find detailed information on some 350 services and municipal procedures they can perform, can be used Finder to help locate relevant information quickly. Instances can also be downloaded or specific types of applications required to perform some administrative procedures, and are included in the catalog standard model application.
For each procedure or service citizens know the administrative unit responsible , with location and contact information. also find a brief description of each process and - more importantly, specific and detailed information about what is needed and where perform such procedure or service.
This section is constantly updated, adding new services or procedures, or modifying existing information.
Finally, in paragraph OTHER INFORMATION , includes a directory of Municipal Administration, Autonomous Bodies, Public Institutions and other organizations of interest.
Guide services has been priority project and the beginning of the transformation of the organization and municipal management to continuous improvement and quality services, according to the objectives of the Strategic Plan for Administrative Modernization and Quality of Services of the City of Móstoles.
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